Refund and Return Policy

Our refund and return policy is valid for 7–15 days. You may return items freely within 7 days; if more than 15 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition as when you received it, and kept in its original packaging.

Certain items are non-returnable, including but not limited to: customized products.

Other non-returnable items:

• Some health and personal care items (cannot be returned if opened).

To complete your return, you are required to provide a purchase receipt or proof of purchase. Please do not send your item back to the manufacturer.

Refund Process

Once we receive and inspect your returned item, we will send you an email to confirm receipt of the return and notify you whether your refund request has been approved or rejected.

If your refund is approved, we will process it within the specified business days, and the refund amount will be automatically credited back to your credit card or original payment method.

Late or Missing Refunds

If you have not received your refund yet:

1. First, check your bank account details again.
2. Then contact your credit card issuer—there may be a delay before the refund is officially posted.
3. Finally, contact your bank—processing time is usually required before a refund appears in your account.

If you have completed all the above steps and still have not received your refund, please contact us at beautystartwigs@gmail.com.

Sale Items

Only regularly priced items are eligible for refunds; sale items cannot be refunded.

Exchange Policy

We only offer exchanges if the item is defective or damaged during shipping. If you need to exchange it for the same item, please contact us at beautystartwigs@gmail.com and send the item to the address provided by our staff.

Gift Returns

• If the item was marked as a “gift” at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once we receive the returned item, a gift certificate will be mailed to you.
• If the item was not marked as a “gift” when purchased, or if the gift giver had the order shipped to themselves first before giving it to you, we will send the refund to the gift giver, who will be notified of your return.

Return Shipping

To return your item, please mail it to the address provided by our customer service team.

You will be responsible for covering your own return shipping costs, which are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund amount.

Delivery time for exchanged items may vary depending on your location.

If you are returning high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

For questions related to refunds and returns, please contact us at beautystartwigs@gmail.com.